Thank you for Subscribing to Auto Business Outlook Weekly Brief
For a company that ships over 250,000 vehicles annually to all 50 states, a 4.7-star customer rating doesn’t come by chance. This is a result of the excellent customer service that Montway Auto Transport has delivered for nearly two decades. A leading automotive logistics company for nearly two decades, Montway Auto Transport has woven the principle of providing superior customer experiences into every aspect of its service. A fully licensed and insured broker working with an extensive network of over 16,000 carriers nationwide, Montway’s Net Promoter Score is 75, nearly double the industry average. To exceed customer expectations, Montway carves a new path. The company prioritizes employee satisfaction, and places the right people in the right roles, fostering a strong culture. Every team member is highly motivated and goes out of their way to meet and surpass customer requirements. “We know that exceptional customer service starts with exceptional employees,” says Tom Gartland, Chairman and Chief Executive Officer. “Our people are the cornerstone of our organization. We invest in their development, growth, and well-being, empowering them to deliver the best possible experience for our customers.” Full-Service Solutions for Vehicle Logistics Needs Montway provides seamless vehicle logistics for both individual customers and businesses. In the business-to-business (B2B) sector, Montway stands out by adapting to each client’s unique needs. The company provides a highly personalized service model to clients of all sizes, from independent and franchise dealer groups, to auction houses, auto manufacturers, financial institutions, rental car agencies, and fleet management companies. This consistent, top- tier service is achieved through a powerful blend of people and advanced technologies. For its retail customers, Montway provides a 5-star experience on every shipment, from local moves to cross-country relocations. This level of service is defined by transparent pricing, respectful communication, and reliable pickup and delivery through a network of licensed and insured carriers. Montway has also been the first to market with innovative solutions, like its online rate calculator. Customers can enter the make and model of a vehicle along with location zip codes to receive an instant quote, making auto transportation convenient and hassle-free.
Nexus Auto Transport has established itself as a trusted leader in the auto shipping industry, seamlessly blending professionalism, efficiency, and a customer first approach to address the diverse needs of its clientele. Since its founding in 2015, this Chicago-based company has cultivated a strong reputation for reliability and transparency, delivering vehicle transport solutions that span all 50 states and extend to international markets. Backed by a highly responsive support team, Nexus Auto Transport ensures a smooth, stress-free shipping experience for thousands of clients each month. From standard vehicles and motorcycles to boats and mobile homes, Nexus Auto Transport provides tailored transport solutions that prioritize safety and transparency—keeping clients informed at every stage. “Our experienced auto transportation support team has served over half a million customers and remains steadfast in its commitment to delivering exceptional customer care with every interaction,” says George Arkin, CEO of Nexus Auto Transport. As a trusted auto transport broker, Nexus Auto Transport partners with a network of carefully vetted professional carriers renowned for their safety and reliability. This broker-based model allows the company to offer multiple free quotes for each shipment, empowering customers to choose the option that best suits their budget and timeline. Whether clients opt for cost-effective economy shipping or expedited services for time-sensitive deliveries, quality and convenience are never compromised.
Transporting vehicles over long distances requires careful planning and coordination, which involves numerous factors like choosing an appropriate transport method, implementing robust safety measures, and ensuring timely delivery. While these logistics can often present challenges, RoadRunner Auto Transport offers a comprehensive solution to streamline the entire process—nationwide door-to-door shipping for individuals and businesses. “At RoadRunner Auto Transport, our goal is to make the relocation of your vehicle as fast, safe and cost-effective as possible,” says Joseph Guarino, Director. With over 30 years of experience, the company has established itself as a leader in the industry, offering various tailored solutions designed to simplify vehicle relocation. Its open carrier car transport remains the standard method for shipping, providing a reliable and cost-effective option for customers. For those seeking additional security, RoadRunner Auto Transport offers enclosed car shipping, ensuring maximum transit protection. Its expertise extends to long distance relocations, seasonal vehicle relocations, and military car shipping, making it a versatile option for various customer needs. Businesses, particularly dealerships and corporate clients, also benefit from RoadRunner Auto Transport's expertise. This includes dependable dealer and auction shipping services that allow clients to expand their reach and capabilities. It also offers fleet shipping, ensuring businesses can rely on a trustworthy partner to relocate multiple vehicles. The transportation process begins when a client approaches the firm to request a quote through its online car shipping cost calculator. RoadRunner Auto Transport then schedules a convenient pickup time through its secure online booking form or over the phone with a shipping specialist. Following this, RoadRunner Auto Transport assigns the most appropriate carrier based on the route and timeframe, ensuring the logistics align with client needs. On the scheduled day, the vehicle is safely loaded onto the transport vehicle, and the journey to its destination begins. During this phase, the company provides online shipment tracking, allowing customers to monitor their shipment status in real time. For added convenience, priority support is available through live shipping agents, ensuring that all questions or concerns are addressed promptly. Upon arrival, a comprehensive inspection is conducted to verify the vehicle's safety and condition during transit. This marks the successful completion of RoadRunner Auto Transport’s service, assuring clients that their vehicle is entrusted to a team of highly skilled professionals. This dedicated team comprises the most knowledgeable transport coordinators, who assist customers with pricing, availability, and reservations, ensuring that every shipment meets specific needs.
Dan Constantino, Director, Security Operations, Cox Automotive
Johnny Ivanyi, Global Head of Logistics CoE, Bayer
Juan Noguera, Transportation Manager, Gordon Food Service
John Schilli, Director of Transportation, Henkel
Melissa Cohen, Vice President, Supply Chain and Procurement, INEOS Styrolution America
Adam Moosbrugger, Director of Supply and Transportation, Superior Plus Energy Services
Romie Montpeirous, Director of Logistics, Southern Glazer's Wine & Spirits
The future of auto transport services is bright, thanks to technology. Innovations like GPS tracking, AI, and mobile apps make vehicle transport safer, faster, and more reliable.
Electric vehicles and autonomous driving technologies are also opening up new avenues for growth within the auto transport sector. As
Transport, Transformed: A Fresh Take on Moving Vehicles across the US
Auto transport services in the US are quietly entering a new era, driven by changing consumer habits, digital innovation, and an increasing demand for convenience and reliability. Once seen as a background player in logistics, the industry is gaining momentum as e-commerce, nationwide relocation, and online vehicle sales fuel a need for more responsive and transparent solutions. Powering this shift is a wave of tech-driven platforms redefining the experience of moving vehicles. With instant pricing, real-time tracking, and fully integrated support, these tools are transforming what used to be a complex process into one that feels seamless. Today’s customers want more than transport—they want clear communication, fast updates, and full control from pickup to drop off. This evolution is benefiting everyone from dealerships and fleet managers to private owners. Modern services offer enhanced options like enclosed transport for luxury vehicles, door-to-door delivery for added ease, and digital dashboards that keep everyone connected. What used to be considered premium features are quickly becoming the industry standard. Sustainability is also entering the conversation. Companies are exploring smarter route planning, electric vehicle compatibility, and efficient load strategies to reduce their environmental footprint. As green logistics gains ground, auto transport is aligning with broader goals for cleaner, more conscious mobility. The sector is no longer operating behind the scenes. It’s stepping forward with speed, precision, and a renewed sense of purpose— ready to meet the expectations of a market that values efficiency, clarity, and care in motion. This edition highlights Montway Auto Transport, a company redefining vehicle logistics through technology-first solutions and a customer-centric approach. We also feature insights from Rory Hepner, Directory Global Vehicle Logistics and Customs Operations, Mercedes-Benz, and Kevin Larkin, Transportation Manager, Proximo Spirits. They share their perspectives on the shifting demands of modern logistics, the importance of agility in transport networks and how digital platforms are transforming auto shipping into a seamless, scalable service. Their views offer a sharp look at how innovation is reshaping the future of mobility and supply chain strategy in the US.