Montway Auto Transport

For a company that ships over 250,000 vehicles annually to all 50 states, a 4.7-star customer rating doesn’t come by chance. This is a result of the excellent customer service that Montway Auto Transport has delivered for nearly two decades.

A leading automotive logistics company for nearly two decades, Montway Auto Transport has woven the principle of providing superior customer experiences into every aspect of its service. A fully licensed and insured broker working with an extensive network of over 16,000 carriers nationwide, Montway’s Net Promoter Score is 75, nearly double the industry average.

To exceed customer expectations, Montway carves a new path. The company prioritizes employee satisfaction, and places the right people in the right roles, fostering a strong culture. Every team member is highly motivated and goes out of their way to meet and surpass customer requirements.

“We know that exceptional customer service starts with exceptional employees,” says Tom Gartland, Chairman and Chief Executive Officer. “Our people are the cornerstone of our organization. We invest in their development, growth, and well-being, empowering them to deliver the best possible experience for our customers.”

Full-Service Solutions for Vehicle Logistics Needs

Montway provides seamless vehicle logistics for both individual customers and businesses. In the business-to-business (B2B) sector, Montway stands out by adapting to each client’s unique needs.

The company provides a highly personalized service model to clients of all sizes, from independent and franchise dealer groups, to auction houses, auto manufacturers, financial institutions, rental car agencies, and fleet management companies. This consistent, top-tier service is achieved through a powerful blend of people and advanced technologies.

For its retail customers, Montway provides a 5-star experience on every shipment, from local moves to cross-country relocations. This level of service is defined by transparent pricing, respectful communication, and reliable pickup and delivery through a network of licensed and insured carriers.

Montway has also been the first to market with innovative solutions, like its online rate calculator. Customers can enter the make and model of a vehicle along with location zip codes to receive an instant quote, making auto transportation convenient and hassle-free.

A High-Touch Customer Experience Powered by Advanced Tech

Blending technology with the expertise of its knowledgeable team has been a central tenet of Montway’s operation. Over the last four years, the skilled product development team has strategically built a tech stack to meet diverse customer expectations.

“Our customer-centric approach goes hand in hand with our investment in technology. We use technology to offer the best solutions in the industry, supported by our commitment to building strong relationships with our customers and partners,” says Gartland.

Whether it’s a small dealership with a single store or a national client operating hundreds of locations, Montway’s sales and customer service departments are equipped with the right technology and people to handle their needs.

Large-scale dealer groups with complex needs rely on Montway for their managed service solutions, such as the Montway Automation Portal (M.A.P.). The custom portal gives dealers a centralized view of their inventory, including vehicles in transit and load statuses. With a few clicks, they can perform all necessary auto logistics functions, from running quotes on potential units to booking transport and tracking vehicles en route. With such detailed information, dealers can decrease cycle times, maximize revenue, and control transportation costs.

On the retail side, Montway leverages technology behind the scenes to offer a simple process with personalized service. Delivering on its promise of a 5-star experience, the team guides customers through the entire vehicle shipping process, ensuring seamless transportation from booking to delivery.

“Everyone at Montway, from our leadership team to the agents answering the phones, understands the importance of meeting the needs of our customers,” says Gartland.

Tailored Solutions Start with Collaboration

Montway’s B2B team approaches every client the same way: by learning more about their exact needs. Every dealer manages their inventory differently and has different pain points when it comes to buying and moving vehicles.

Recently, an Indianapolis auto dealership with nine branches struggled to find a unified way to have visibility into its transportation expenses. Montway provided a tailored technology solution, effectively centralizing these expenses and providing instant access to critical data.

This type of customized solution is supported by a dedicated account service team. Montway has hand-selected professionals in place that partner with dealers to establish clear goals, Service Level Agreements, and key performance indicators. This team then manages the client relationship, reporting on performance and KPIs, evaluating business strategies, and ensuring that Montway delivers on its needs.

Innovation Meets Customer-Centric Excellence
Beyond a rich portfolio of services, Montway helps safeguard the industry from fraud. In 2024, a new Broker Advisory Board was founded in collaboration with other brokerages to combat fraud in the industry. General counsel recently engaged with the Federal Motor Carrier Safety Administration (FMCSA) to provide insights and resources, leading to the revocation of a fraudulent broker's authority. Through direct collaboration with the FMCSA, ongoing education, and partnerships with shippers, carriers, and brokers, Montway is helping the industry recognize red flags and prevent scams.

Montway challenges industry norms by pursuing business strategies most competitors haven’t explored. It considers why people seek auto transport services and how finding a trusted source like Montway can be made easier.

One such opportunity was serving retirees and seasonal travelers, an often-overlooked customer base. To reach them, Montway has partnered with AARP, gaining access to its 38 million members. Car shipping services are now part of AARP’s membership benefits, offering special savings and a simple, straightforward process.

How Montway Puts Customers First

Keen to expand its footprint, Montway is focused on organic and inorganic growth. Its logistics services have grown 40 percent year over year. In the last three years alone, operations have quadrupled, with expectations to triple in size within 18 months. The company is also pursuing two mergers and acquisition opportunities to further bolster services.

“We are always focused on delivering exceptional value to our individual customers and business clients. As a people-first company, we prioritize building relationships to gain insights that help us anticipate their needs and improve our services,” says Gartland.
To enhance the online experience for their retail customers, Montway is launching a new web checkout, designed for an easy, fast, and thorough experience. Additionally, the company is in the final stages of implementing a new customer relationship management system, which will improve client insights, proactive communication, and service quality. Montway is forging new partnerships to continue access to trusted car shipping services.

Driven by a highly experienced team and powered by cutting-edge technology, Montway is shaping the future of auto logistics, reinforcing its position as the premier choice.