JULY - AUGUST 2025Autobusiness outlook 19which adds time and complexity to a roadside event. To address this, Agero extended their network to include mobile charge partners that are dispatched to the scene, providing a quick mobile charge to get customers back on their way. Customers consistently rate this service 10/10, noting, "I'm so glad a service like this exists today. If someone runs out of gas, they can request roadside assistance to bring them a gallon. It should be that easy for EV customers too."Driving Innovation into Roadside Assistance As the gold standard supplier of driver assistance in the automotive and insurance industries, Agero attributes its success to a culture of critical thinking and a commitment to problem-solving. Pioneering the first truly digital driver assistance service, it continuously enhances driver experiences through innovative strides in the industry. "We embody a profound commitment to innovations, an integral aspect of our business ethics and organizational DNA," says Blecher.The company aims to optimize and enhance its services, aligning with the advent of connected EVs. It is focused on assembling a database of more straightforward and effective mechanical resolutions to common issues like battery failure in EV key fobs. The new offering will reduce tow truck rollouts for minor problems and save claim costs, positively impacting driver experience and carbon footprint goals. Agero is also gearing up to explore the possibility of digital fixes to address specific issues remotely, providing a more efficient and cost-effective solution for end consumers. This clear-cut roadmap illustrates Agero's commitment to wielding customer satisfaction and experience as a tool to drive brand loyalty, giving automakers and carriers a competitive edge in the age of choices.While Agero services 12M Sarah's every year, the market is still full of consumers struggling to remedy their own roadside event, even though they already have coverage through their warranty or auto policy. In fact, many consumers either aren't aware they have coverage or don't know they have a digital way to engage right in their phones. Agero's clients who advocate usage of the roadside program are rewarded with more satisfied customers who are 35% more likely to renew their policies or repurchase the same vehicle brand.Although Agero has the technology and capability to service even more drivers than it currently does, the scale of its operations is inconsequential if drivers like Sarah don't remember they have coverage or don't know how to request assistance. To help remedy this, Agero is working closely with clients to increase consumer awareness about how to find, access, and utilize roadside benefits. The result is a better overall customer experience that drives value for the companies that offer Agero's programs. EV owners are three times more likely to have a roadside event than their ICE counterparts. Taking this into consideration, Agero has curated its specialized roadside service to resolve all common issues EV owners encounter, emphasizing a proactive response
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